Thank you for joining Industrial Services of America, Inc. We hope you agree that you have a great contribution to make to the waste/recycling industry by way of Industrial Services of America, Inc., and that you will find your employment at Industrial Services of America, Inc. a rewarding experience. We look forward to the opportunity of working together to create a more successful company. We also want you to feel that your employment with Industrial Services of America, Inc. will be a mutually beneficial and gratifying one.

You have joined an organization that has established an outstanding reputation for quality. Credit for this goes to everyone in the organization. We hope you, too, will find satisfaction and take pride in your work here. As a member of Industrial Services of America, Inc.'s team, you will be expected to contribute your talents and energies to further improve the environment and quality of the company.

I extend to you my personal best wishes for your success and happiness at Industrial Services of America, Inc.

Sincerely,

Harry Kletter, Chairman